Customer app activity tracking with Lendsqr

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There are two ways to view customer activity logs on the Lendsqr admin console.

There are:

  1. Audit Logs, a log of all system activities performed by your admin users on the Lendsqr admin console and end-users on the app.
  2. Audit Trails, a more detailed, per-customer log of actions a specific user performs on your app, grouped by event type.

You can access Audit Logs by doing the following:

  1. Log into the Lendsqr admin console.
  2. On the side navigation, scroll to the bottom where you can locate Audit Logs under the Back Office section.
  3. Use the Filter button to narrow the log by criteria such as user or date.
Audit Logs page in the Back Office sidebar section boxed in red, admin and app user names blurred in the log table

You can access a specific customer’s Audit Trails by doing the following:

  1. Log into the Lendsqr admin console.
  2. From the side navigation, expand Customer management and select Customers.
  3. Search for the specific user with the Filter button, or by typing into the search box.
  4. Select the user to open their profile.
  5. Click the Audit Trails tab, the last tab on the customer profile, to view that user’s activity log.
A customer profile page with the Audit Trails tab boxed in red, showing a grouped event log (Login, Create Loan, etc), customer name and contact blurred

Read further: How to deactivate a customer

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