How to view a user’s loans in the Lendsqr admin console

When managing borrowers, you often need a quick picture of a customer’s loan history, how many loans they have taken, which ones are active, whether any are past due, and what their repayment behaviour looks like over time. Having this information at your fingertips makes it easier to approve new requests, follow up on outstanding balances, and build a fuller understanding of each borrower’s relationship with your platform.

The Lendsqr admin console gives you instant access to all of this from a single screen. This guide walks you through exactly how to find it.

Why viewing a customer’s loans matters

A borrower’s loan history is one of the most useful signals available to a lender. Before approving a new loan or renewing an existing one, it helps to know how the borrower has behaved in the past, whether they repaid on time, whether they have multiple active loans, and whether any loans have gone past due.

This view also helps during collections. Rather than searching through separate reports or transaction records, you can pull up a borrower’s full history directly from their profile and address any issues in context.

For a salary advance lender, this might mean confirming how many advances a staff member has taken before approving another. For a microfinance institution, it can help a credit officer quickly assess a borrower’s repayment track record across multiple loan cycles before making a lending decision.

When to use this feature

You will find the loans view useful when you are:

Following up on a missed or upcoming repayment
Reviewing a renewal or top-up request from an existing borrower
Conducting a portfolio audit or preparing reports
Responding to a borrower’s query about their loan status or balance
Assessing whether a borrower qualifies for a higher loan tier

Regular use of this feature keeps your lending operations efficient and well-organized.

How to view a user’s loans in Lendsqr

Log in to your Lendsqr admin console at app.lendsqr.com
Navigate to the customers section.

3. Filter for the customer or borrower and click on their name to open the profile.

4. In the customer profile, click the loans tab.

You will immediately see a list of all the customer’s loans, both active and historical.

Tip: If you manage a large number of borrowers, use the search bar at the top of the customers page to find the right profile quickly rather than scrolling through the list.

What you will see on the loans tab

Each loan entry in the list shows you the key details at a glance: the loan amount, the current status, and the relevant dates. Clicking on any loan in the list opens a detailed panel with three navigation tabs:

General details show the full loan breakdown, including principal, interest amount, interest rate, fees, total amount due, purpose of loan, current status, and the borrower’s personal details such as employment status, sector, monthly income range, and education level. The loan repayment history table also appears at the bottom of this tab, showing each status event with its timestamp.
Repayment schedules show the full repayment plan, including each instalment date and the amount due
Transactions show all financial transactions recorded against the loan

This structure means everything you need to understand a loan is available in one place without having to navigate away from the borrower’s profile.

Understanding loan statuses

As you review a borrower’s loan history, you will come across different status labels. Here is what each one means:

Draft — the borrower started an application but has not yet submitted it
Pending — the application has been submitted and is waiting on an action, such as lender approval, mandate activation, guarantor confirmation, or equity contribution
Running — the loan has been approved and disbursed and is currently active
Settled — the loan has been fully repaid
Past due — the loan has gone beyond its repayment date without being paid
Cancelled — the borrower cancelled the application before it was processed
Declined — the lender declined the loan request
Terminated — the loan was closed by the lender or system before natural completion

Best practices for using this view

Checking the loans tab before any lending decision is a straightforward habit that pays off over time. A few things worth doing consistently:

Review the repayment history at the bottom of the general details tab to understand how the borrower has performed on previous loans, not just the current one
Use the transactions tab to verify whether payments recorded in the system actually reflect what the borrower claims to have paid
If a loan is showing as past due, check the status history to understand when it became past due and whether any partial payments have been made
For borrowers with multiple loans, note whether the pattern suggests responsible borrowing or signs of over-indebtedness before approving new requests