Viewing abandoned loan requests

When a borrower starts a loan application but does not finish it, that request does not disappear. It stays in your Lendsqr admin console as an abandoned loan request. Viewing these requests takes less than a minute, and the data they contain can directly improve your approval rates and help you recover potential borrowers.

Lendsqr captures these incomplete applications and makes them available in your admin console. Each record shows you the borrower’s profile data and the point at which they stopped. This gives you a clear picture of where your loan application process may be losing people, and what you can do about it.

What an abandoned loan request tells you

An abandoned loan request is a record of a borrower who started an application but did not submit it. Lendsqr captures the point at which the application stopped, along with the borrower’s profile data up to that point.

This data is useful. A lender running a small business loan product, for example, might notice that most borrowers drop off at the income verification step. That single insight could prompt a decision to simplify that step, which might recover a meaningful share of lost applications.

Abandoned requests also help lenders distinguish between borrowers who lost interest and those who genuinely struggled with a step in the process. The two groups need different responses.

How to view abandoned loan requests

You can view all failed loan requests on the admin console by following the steps below:

Navigate to the “Loan requests” tab under the Request Management section.

Click on the more options icon (three dots) button beside “Book New Loan”.

Select “See Abandoned Requests”

Click on an abandoned loan request.

This brings you to the abandoned loan request where you can find more information on the User and their request

This page shows the borrower’s profile data alongside information about the request itself. You can use this to identify patterns, follow up with borrowers, or adjust your loan product configuration.

Why lenders track abandoned loan requests

Tracking abandoned requests is a straightforward way to understand where your loan application process is losing people.

A digital lender offering salary-backed loans might review their abandoned requests and find that a large number of applicants stop at the bank statement upload step. This points to a friction point in the process, not a lack of interest from borrowers. Fixing that step, or offering an alternative, can directly increase conversion.

Beyond product improvements, the data also supports retargeting. If a borrower abandoned a request recently and their profile looks eligible, a loan officer can reach out to help them complete the process. Lendsqr gives lenders the information they need to make that call.

How abandoned request data supports better lending decisions

Reviewing abandoned requests regularly helps lenders spot trends that are not visible from approved or disbursed loans alone.

Some patterns worth looking for include:

Drop-off points show you where borrowers are stopping most often. If a disproportionate number of applications end at the same step, that step may need to be simplified, broken into smaller parts, or supported with clearer instructions.
Incomplete profiles can indicate that borrowers were not ready with the required documents when they started the application. For this group, a well-timed reminder or a guide on what to prepare before applying can be enough to bring them back.
Eligibility mismatches appear when borrowers consistently fail a specific check before they even complete the application. This can point to a gap between who your loan product is designed for and who is actually trying to apply. It may also indicate that your eligibility criteria need to be communicated more clearly before borrowers begin the process.

Each of these insights feeds directly into how you configure your loan products and decision models on Lendsqr, making abandoned request review an important part of ongoing lending operations.

What to do after reviewing abandoned requests

After identifying patterns in your abandoned request data, there are a few things you can act on directly within Lendsqr:

Adjust your loan request checklist. If a specific document or step is causing drop-off, review whether it is truly necessary for that product. You can configure or update checklists directly on your loan product settings.
Reach out to recent abandoners. For borrowers who started an application recently and appear eligible, a timely nudge through your customer support channels can bring them back.
Review your decision model thresholds. If borrowers are consistently failing a particular check, this might reflect a mismatch between your configured rules and your actual target borrower profile.