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Steps on how to edit a mandate schedule easily
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A borrower is scheduled to be debited ₦50,000 on the 15th, but reaches out requesting an extension to the 25th.
Or your team discovers that a repayment amount was entered incorrectly.
Instead of creating a new mandate, you can simply edit the existing mandate schedule to reflect the correct repayment terms.
What is a mandate schedule?
A mandate schedule defines when and how much will be debited from a borrower’s account under a direct debit mandate. On the mandate’s detail page, its Schedules table shows this for each planned collection:
The amount to be debited, and the minimum amount
How much has already been paid toward it
How many collection trials have been attempted, and the next retrial date
When a borrower authorizes direct debit as a repayment method, the system creates a mandate, a formal permission for Lendsqr to debit their bank account. Each schedule under that mandate is one planned collection.
When should you edit a mandate schedule?
Loan restructuring: A borrower’s repayment terms have been renegotiated and the schedule needs to reflect the new date or amount.
Amount corrections: A schedule was created with an incorrect amount.
Recording a manual payment: A borrower already paid through another channel, and you need to mark the scheduled collection as settled so it is not collected again.
How to edit a mandate schedule
Log in to your Lendsqr admin console. In the left navigation, under Customers, expand Customer management and select Direct Debits.
Open the mandate that has the schedule you want to edit, and scroll down to its Schedules table.
Click the row of the schedule you want to edit. This opens an “Edit Schedule” side panel directly, no separate options menu is needed.
Update any of the following fields: Amount: adjust the amount to be collected Status: set to Paid if the borrower already settled it through another channel, or Cancelled to withdraw the scheduled collection Due date: change when the collection should be attempted
Important: Editing a mandate schedule affects that scheduled collection only. Debits already processed under the previous schedule are not reversed. Confirm with the borrower before making changes that affect their expected payment dates.
What happens after you edit the schedule
The updated schedule takes effect immediately. If you changed the amount or due date, the next collection attempt follows the new values. If you set the status to Paid or Cancelled, Lendsqr will not attempt to collect that schedule.
Frequently asked questions
Can I edit a schedule after a debit has already failed?
Yes. If a collection attempt fails, for example due to insufficient funds in the borrower’s account, you can edit the schedule’s due date to retry later without cancelling the entire mandate.
Can the borrower edit their own mandate schedule?
No. Mandate schedule edits are admin-only actions from the Lendsqr admin console. Borrowers cannot modify their own debit schedules from the web app and would need to contact your support team to request a change.
What is the difference between editing a schedule and cancelling a mandate?
Editing a schedule adjusts one planned collection while keeping the mandate itself active. Cancelling a mandate ends the authorization entirely and is permanent. Only cancel a mandate if the borrower has fully repaid or the mandate needs to be replaced with a new one. See How to cancel a direct debit mandate.
