Welcome to Lendsqr!

Congratulations on taking the first step towards optimizing your lending journey with Lendsqr! This guide walks you through everything you need to complete your account setup, explore the platform, and begin lending, step by step.

Before you start

Before diving into the platform, make sure you have the following ready:

A valid business or personal email address- this is the primary way Lendsqr communicates with you, including account activation, loan alerts, and support responses.
A phone number you can receive SMS on-used for two-factor authentication to keep your account secure.
Your organization’s name and basic business details-required to set up your lender profile and configure your loan products correctly.
A lending license (optional at signup, but required for certain features)-you can sign up and explore the platform without one, but a valid license is needed before you can go live with loan disbursements. If you are still processing your license, you can use this time to set up your products and decision criteria so you are ready to launch the moment it comes through.

Step 1 — Complete your registration

Signing up is simple and takes only a few minutes. Follow the steps below to get your lending business up and running.

Go to the Lendsqr website to get started.
Click the “Sign up for free” button on the homepage.
Fill in all the necessary details, including your personal details, business information, and bank details.
Click “Complete profile” to submit your information.
Create your loan products and configure your decision criteria.
Once you complete these steps, you are all set with your new lending app.

Step 2 — Explore the platform

When you sign in to the Lendsqr admin console, the main dashboard provides a quick view of your organisation’s important metrics, including the total number of users, loans, and savings on your platform, along with your most recent logins.

Beyond the main dashboard, the side navigation pane allows you to explore a wide array of features divided into three main sections.

Customers This section allows you to access users’ details, manage loan requests, view and manage active loans and savings, review identification documents, manage beneficiaries and guarantors, create and edit whitelists, and manage direct debits. To get here, select “Customers” from the left navigation pane on your admin console.

Back office Here you can create and manage loan and savings products, configure decision models, create configurable services, customize offer letters, set up approval workflows, manage disbursement and service transactions, manage API services, view reports, and check audit logs.

Settings You can explore this section to manage pricing and billing, enable two-factor authentication, manage team members and support channels, customise your web application, configure roles and permissions, and manage offices, branches, and system configurations. To get here, select “Settings” from the left navigation pane.

Your first 30 days on Lendsqr

Here is a simple checklist to help you hit the ground running after signup:

Week 1 — Set up

Activate your email and complete your profile
Upload your business and compliance documents
Create at least one loan product under Back Office
Configure your decision model and eligibility criteria

Week 2 — Test

Add a test borrower under Customers
Run a test loan application end to end
Review the loan application flow and approval workflow
Confirm disbursement settings are correctly configured

Week 3 and 4 — Launch

Invite your team members under Settings
Set up roles and permissions for each team member
Go live with your first real loan product
Monitor your dashboard metrics and review your first loans

Let’s show you how it works with a demo

You don’t need to walk this journey alone, why don’t you just request a demo?. A product specialist would be happy to walk you through the platform based on your specific use case, whether you are a solo lender, a fintech startup, or an established microfinance institution.

A picture is worth a thousand words

Prefer to learn at your own pace and need visual guidance? Check out our step-by-step video tutorials that walk you through the key features and functionalities of Lendsqr. Watch and learn at your own pace.

Need help? Stuck or have questions?

Our dedicated support team is here to assist you. Raise an issue or query with our support system, and we’ll swiftly address your concerns. You can always reach us at support@lendsqr.com.

Thank you for choosing Lendsqr! We’re thrilled to have you on board. Use our platform to be the best lender anyone could be.

Frequently asked questions

Question	Answer
#1 In which countries does Lendsqr operate?	Lendsqr operates globally, with major customers in countries including Nigeria, Canada, Malawi, Zambia, the US, and Rwanda, and welcomes lenders from any country to reach out at growth@lendsqr.com to tailor the platform to their needs.
#2 What products does Lendsqr offer?	Lendsqr offers two main products: the Lendsqr Admin Console, an end-to-end platform that automates the entire credit lifecycle from origination to collection, and Adjutor, an API service that extends Lendsqr’s ecosystem to lenders operating outside the platform.
#3 Does Lendsqr issue loans as a lender to customers?	Lendsqr does not issue loans or act as an intermediary, but rather provides technology platforms that help banks, fintechs, microfinance banks, and other financial institutions scale and optimize their lending operations.
#4 Does Lendsqr have a core banking application (CBA)?	Lendsqr has its own core banking application designed to support digital lending at scale, and also allows microfinance banks and other lenders to seamlessly integrate their existing CBA. For more information, contact growth@lendsqr.com
#5 Does Lendsqr integrate with third party platforms?	Yes, Lendsqr integrates with a wide range of third-party platforms including core banking applications, credit bureaus, payment processors, and more and can also build custom integrations on request, so reach out to growth@lendsqr.com to explore your options.
#6 What are Lendsqr terms of use and privacy policy?	Lendsqr’s Terms of Use outline the legal agreement governing use of its services, while its Privacy Policy explains how your data is collected, stored, and protected. Both can be reviewed on the Lendsqr website.
#7 How to delete my account?	To delete your Lendsqr account, ensure all loans, repayments, and wallet balances are settled, then follow the step-by-step guide here or contact support@lendsqr.com for assistance.
#8 What Credit Bureau do you use?	Lendsqr integrates with major credit bureaus across multiple countries such as CRC Credit Bureau, CreditRegistry, and First Central Credit Bureau in Nigeria, and TransUnion and Equifax for international markets enabling lenders to query multiple bureaus simultaneously for smarter lending decisions.
#9 Can Lendsqr assist in getting a lending license?	Lendsqr does not directly assist with obtaining lending licenses, but can connect you with legal partners who can help. Kindly review our guide here or reach out to the team at growth@lendsqr.com for guidance.
#10 Can I change my organization name?	Yes, you can change your organization name on Lendsqr by contacting support@lendsqr.com with your reason for the change and the new organization name.
#11 Can I edit my organization profile?	Yes, you can easily edit your organization profile directly from the Lendsqr admin console, including your contact information. Kindly read the guide here for more information.
#12 Can my support team get training on managing users?	Yes, Lendsqr offers support training for your team on managing users and resolving customer issues. Kindly contact growth@lendsqr.com to book a session with a product specialist.