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How to view and manage guarantor details on Lendsqr
Introduction
A borrower applies for a loan and lists a guarantor. Six months later, two other borrowers on your platform default. You investigate and realize all three loans have the same guarantor. That pattern is a red flag you cannot afford to miss.
Guarantors are a critical layer of financial security in lending. They back the borrower’s obligation to repay, especially for high-risk profiles or larger loan amounts. But guarantors only reduce risk when lenders actively monitor who is backing which loans and whether those guarantors are still credible.
On the Lendsqr admin console, you can view, filter, and investigate every guarantor on your platform from one centralized location. This guide shows you how to use the Guarantors module effectively to protect your loan portfolio.
What is a guarantor, and why do they matter?
A guarantor is a person who agrees to repay a loan if the borrower fails to do so. They provide the lender with an additional repayment source beyond the borrower’s own capacity. This is particularly important for borrowers with limited credit history, irregular income, or higher loan amounts that require extra security.
When a guarantor is attached to a loan, and their details are verified, the loan status shows as “Guarantor Validated.” This confirmation tells your team that the guarantor agreed to take on the responsibility, meets your eligibility criteria, and has had their identity and details verified. Without this validation, the loan may be delayed or declined.
Guarantors are not a passive safeguard. They are an active risk management tool. A guarantor who has backed multiple defaulting borrowers is a liability, not an asset. Monitoring your guarantor data regularly gives you the visibility to act before problems compound.
The Guarantors module on Lendsqr gives you a consolidated view of every guarantor across your platform. When you open the module, you see the following at a glance.
Total number of guarantors. This shows how many unique guarantors are currently registered across all loans on your platform. A growing number may reflect healthy loan volume. A stagnant number with rising defaults may indicate that the same guarantors are being reused across multiple loans.
Amount guaranteed. This is the total loan value currently backed by guarantors on your platform. It gives you a sense of your overall guarantor-backed exposure at any point in time.
Number of loans guaranteed. This shows the total count of loans that have a guarantor attached. Use this alongside the total number of guarantors to identify whether any guarantors are backing an unusually high number of loans.
Pending validation. This shows the number of guarantors whose details have been submitted but not yet verified. A high pending validation count may indicate a bottleneck in your verification process that is slowing down loan approvals.
Summarized view of guarantors. This is the list of all guarantors on your platform with key details visible at a glance, making it easy to scroll, scan, and identify specific individuals quickly.
How to view and filter guarantor details
1. Click on the ‘Customer management’ menu and then the ‘Guarantors’ sub-menu from the side navigation to view the following;
Total number of guarantors
Amount guaranteed
Number of loans guaranteed
Pending validation
Summarized view of guarantors
2. Admin can ‘Filter’ by;
Email
Phone number
BVN
3. Click on ‘Filter’
4. After filtering a guarantor, click on the guarantor to view details, including the following:
General Details – This section provides details about the guarantor.
Users – This section contains the user’s details.
How to use guarantor data to manage portfolio risk
The Guarantors module is not just a lookup tool. It is a risk monitoring resource. Here is how to use it actively to protect your portfolio.
Identify overexposed guarantors. Open any guarantor profile and check the Users section. If a single guarantor is backing five or more loans, assess whether their financial standing supports that level of exposure. A guarantor who cannot realistically cover multiple simultaneous defaults is not providing meaningful security.
Spot default patterns. If multiple loans backed by the same guarantor are underperforming, that pattern deserves investigation. It may indicate that the guarantor is not properly vetting the borrowers they agree to back, or that a network of related borrowers is exploiting the guarantor relationship to access credit.
Act on high pending validation counts. A large number of unvalidated guarantors slows down your loan approval process and reduces the quality of your risk coverage. Review your validation workflow and address any bottlenecks that are preventing timely guarantor verification.
Restrict repeat guarantors on defaulted loans. If a guarantor is consistently linked to defaulted loans, consider restricting them from guaranteeing new loans on your platform. Lendsqr’s admin tools give you the visibility to identify these patterns. Your credit policy should define the threshold at which you act.
Real-world example: Using guarantor data to prevent a cluster default
A microfinance lender notices that loan repayment rates have dropped for a specific branch. They open the Guarantors module and filter by phone number to investigate one flagged borrower. The Users section of the guarantor profile reveals that the same individual is backing seven loans across six different borrowers in the same branch.
Four of those borrowers are already past due. The lender immediately restricts the guarantor from being added to any new loan applications and flags the remaining three active loans for closer monitoring. The early intervention prevents three additional defaults from maturing into losses.
This is exactly the kind of oversight that the Guarantors module on Lendsqr makes possible.
Troubleshooting
The Guarantors sub-menu is not visible in my navigation. Confirm that your role includes access to the Customer Management module. If your role appears correct but the sub-menu is still missing, contact Lendsqr support. Also, confirm the plan you are on.
My filter search is returning no results. Confirm that you are entering the correct email, phone number, or BVN for the guarantor you are searching for. Check for typos or formatting differences, such as country codes in phone numbers.
A guarantor’s profile is showing incorrect details. Contact the borrower to confirm the guarantor information submitted during the loan application. If the details are incorrect, update the information through the relevant customer profile and re-initiate the validation process.
