Access your Back Office at your fingertips.
Download the app now on Google Play Store.
Scan the QR code
You can also scan QR code with your phone to download the app.
Viewing a user’s approved document
Updated
On this page
A compliance officer reviewing a borrower’s identity documents needs to confirm that a submitted file is valid before a loan application can move forward. Rather than opening the borrower’s profile and hunting for a document, the officer opens the Document Reviews queue on the Lendsqr admin console, finds the submission, and reviews the file directly, alongside the borrower’s identity information, in one screen.
Document review is a routine part of KYC management on Lendsqr. Whether you are verifying identity before a loan decision, conducting a compliance audit, or responding to a support query, the Document Reviews page gives you direct access to every document a borrower, guarantor, or beneficiary has submitted for approval. This article explains what a document review is in the context of Lendsqr’s KYC process, what you see when you open one, and how to navigate to it from the admin console.
What is a document review?
A document review is the record created each time a customer, guarantor, or beneficiary submits a file for KYC purposes, such as an identity document, proof of address, proof of employment, or a financial statement. Each submission moves through a review status:
Pending: The document has been submitted and is awaiting a decision.
Approved: A reviewer confirmed the document is valid and matches the submitter’s profile.
Declined: A reviewer rejected the document, for example because it was unclear, mismatched, or expired.
Every submitted document also carries a Validity indicator alongside its approval status, which starts as “Unknown” until a reviewer acts on it.
All submitted documents are managed from a single, organisation-wide queue called Document Reviews, found under Request management in the left navigation. It is not a tab on an individual customer’s profile. This queue lists every pending submission across all customers, guarantors, and beneficiaries, and groups them into three categories shown at the top of the page:
Identity: Government-issued ID and identification documents.
Utility: Proof-of-address type documents such as utility bills.
Others: Every other document type, including financial statements, employment proof, and organisation-specific document types your team has configured.
The document types that appear depend on how your organisation has configured its KYC requirements and on what individual customers have actually uploaded, so the exact list of types you see (Identification Documents, Proof of Address, Proof of Employment, Financial Documents, and so on) can vary between lenders.
Why lenders use the Document Reviews queue
Lenders access the Document Reviews queue at several points in the lending cycle. Here are two common scenarios:
Compliance audit: A lender conducting a periodic compliance review works through the queue to confirm that recently submitted documents have been checked and either approved or declined, rather than left sitting unreviewed.
Dispute resolution: A borrower contacts customer support claiming their account was incorrectly flagged. The support agent opens the relevant document review, checks the submitted file against the borrower’s personal information shown alongside it, and uses this to resolve the dispute.
How to review a submitted document
Follow these steps to open and review a submitted document from the Lendsqr admin console. You will need the appropriate permissions, covered below.
In the left panel, open “Request management” and select “Document Reviews“.
Use the search box or the Filter option (by document type or date) to narrow the queue, or browse the list, which is sorted by submission date.
Click on a row to open that submission’s document review page.
On the document review page, view the submitted file preview, along with Approve, Decline, and Download actions.
Scroll down to see the Document Information and Personal Information sections, which show the submitter’s details (name, contact information, BVN, address, and who created the record) alongside the file, so you can cross-check the document without leaving the page.
Each document review page also shows “Document X of N” with Previous and Next document controls, so you can move through the queue without returning to the list between reviews. A “KYC and tiers” section further down shows related verification checks, such as address verification and selfie-to-BVN matching, for additional context.
Permissions required
Access to the Document Reviews queue and its actions is controlled by the “Documents” permission group in Roles & Permissions, which covers Create, Update, and Delete Document permissions. Approving or declining a document requires the “Update Document” permission on your role. If you cannot see Document Reviews in the navigation, or cannot act on a submission, contact your admin to check your role settings.
Reviewing a submitted document is one step in a broader KYC workflow on the Lendsqr admin console. Before a document reaches this queue, it will typically have been submitted by the borrower, guarantor, or beneficiary through your lending app. For an overview of how KYC is structured on Lendsqr, see: Introduction to KYC.
