How to delete a user on the Lendsqr admin console

Introduction

A borrower requests that you delete their account. A duplicate profile needs cleaning up. A fraudulent user needs to be removed immediately. Whatever the reason, you need a fast, reliable way to act without leaving loose ends.

On the Lendsqr admin console, deleting a user permanently revokes their access to both the web and mobile apps. Once you complete the process, that user can no longer log in or interact with the platform in any way.

Before you delete a user

Not every user is eligible for deletion. Lendsqr blocks deletion for users who currently have:

• A running loan(s)
• A past-due loan(s)
• Funds remaining in their wallet

Resolve any of these conditions first before attempting to delete the account.

How to delete a user

You need a Super Admin role to delete users on the admin console.

1. Navigate to the “Customer Management” tab on the admin console.
2. Click the “Customers” sub-tab.
3. Search for the user using their phone number, email address, or BVN.

4. Click on the user’s profile to open it.

5. Click the “More” button at the top right corner of the page.

6. Select “Delete User” from the dropdown.

7. Enter the user’s phone number to confirm the action, then click “Yes, Delete Customer.”

8. For security reasons, the next step will be to input a 2FA code.

Note: If you haven’t set up two-factor authentication (2FA) yet, Lendsqr will redirect you to the 2FA settings page before you can proceed. Set it up there, then return to complete the deletion.

9. Once you enter the correct 2FA code, Lendsqr permanently deletes the user. They lose all access immediately.

Why is 2FA required for deletion?

Deleting a user is irreversible. Lendsqr requires two-factor authentication at this step to protect against accidental or unauthorized deletions. This adds a second layer of verification beyond your login credentials, so only the right person can carry out this action.

If your organization handles sensitive borrower data, this step also supports your internal data governance and audit trail requirements.

Learn how to navigate a user’s profile here.