Access your Back Office at your fingertips.
Download the app now on Google Play Store.
Scan the QR code
You can also scan QR code with your phone to download the app.
How to delete a user on the Lendsqr admin console
Introduction
A borrower calls to request that you remove their account. A duplicate profile is cluttering your customer list. A fraudulent user needs to come off the platform immediately. Whatever the situation, you need a fast and reliable way to act without leaving loose ends.
On the Lendsqr admin console, deleting a user permanently revokes their access to both the web and mobile apps. Once the process is complete, that user can no longer log in or interact with the platform in any way. The deletion is immediate and irreversible.
This guide explains who can delete users, what conditions block deletion, and how to complete the process step by step.
Who can delete a user on Lendsqr?
Only users with the Super Admin role can delete borrower accounts on the Lendsqr admin console. This is not a restriction you can work around. If you do not have Super Admin access and need to delete a user, escalate the request to a Super Admin in your organization with a clear explanation of why the deletion is needed.
This restriction exists because user deletion is one of the most consequential actions on the platform. It is permanent, it cannot be undone, and it affects a real person’s access to financial services. Keeping this action limited to Super Admins ensures that only the right people can carry it out.
Before you delete a user
Not every user is eligible for deletion. Lendsqr automatically blocks the deletion of any user who currently has any of the following:
A running loan
A past-due loan
Funds remaining in their wallet
These blocks exist to protect the integrity of your loan portfolio. Deleting a user with an active loan removes their record from the platform but does not cancel the loan obligation. Resolving these conditions first ensures your books stay accurate and your recovery process stays intact.
Before attempting to delete any user, check their profile for active loans and wallet balances. Settle or close any open obligations first, then return to complete the deletion.
How to delete a user
You need a Super Admin role to delete users on the admin console.
Navigate to the “Customer Management” tab on the admin console.
Click the “Customers” sub-tab.
Search for the user using their phone number, email address, or BVN.
4. Click on the user’s profile to open it.
5. Click the “More” button at the top right corner of the page.
6. Select “Delete User” from the dropdown.
7. Enter the user’s phone number to confirm the action, then click “Yes, Delete Customer.”
8. For security reasons, the next step will be to input a 2FA code.
Note: If you haven’t set up two-factor authentication (2FA) yet, Lendsqr will redirect you to the 2FA settings page before you can proceed. Set it up there, then return to complete the deletion.
9. Once you enter the correct 2FA code, Lendsqr permanently deletes the user. They lose all access immediately.
Why is 2FA required for deletion?
Two-factor authentication (2FA) is a security method that requires you to verify your identity with a second piece of information beyond your password. On Lendsqr, this is a time-sensitive code generated by an authenticator app on your device.
Lendsqr requires 2FA specifically for user deletion because the action is permanent. There is no undo button. Once a user is deleted, their account and access are gone. Requiring a 2FA code at this step ensures that even if someone else has your admin password, they cannot delete users without also having physical access to your authentication device.
For lenders operating under regulatory frameworks in Nigeria, Kenya, Ghana, South Africa, or elsewhere, this step also supports your data governance obligations. Deletion actions are logged against the admin user who carried them out, creating an auditable record of who removed which user and when.
Note: If you have not set up 2FA yet, Lendsqr will redirect you to the 2FA settings page when you reach this step. Complete the setup there, then return to the customer profile and repeat the deletion process from step five.
How Lendsqr protects your data during deletion
Borrower data is sensitive. Lenders handling personal and financial information have an obligation to manage it responsibly, and deletion is one of the most significant data management actions a lender can take.
Lendsqr builds several layers of protection into this process. The Super Admin restriction limits who can act. The eligibility checks prevent deletion of users with active financial obligations. The phone number confirmation step requires the admin to verify the correct user. And the 2FA requirement adds a final layer of identity verification before the deletion completes.
Together, these safeguards make accidental or unauthorized deletions significantly harder to carry out. For lenders who want to understand more about staying compliant with local regulations around borrower data, see: How to stay compliant with local lending regulations.
What happens after deletion
Once you confirm the deletion, three things happen immediately.
First, the user loses all access to your platform. They cannot log in to the web app or mobile app. Lendsqr terminates any active sessions right away.
Second, your admin console audit log captures the deletion automatically. It records the Super Admin who carried out the action, the exact timestamp, and the user account that was removed. Your team can access this record at any time for internal review or compliance purposes.
Third, the user’s profile disappears from your customer list. They no longer appear in search results, borrower lists, or reports going forward.
When to delete a user
Deletion is appropriate in a limited set of situations. Use it when a borrower formally requests account removal, when a profile was created in error or is a duplicate, when a fraudulent account needs to be removed from the platform, or when your data retention policy requires the removal of inactive accounts after a defined period.
Do not use deletion as a way to manage problem borrowers who have outstanding loans. For users with active or past due loans, the right path is to work through your collections and recovery process first. Deleting a user with outstanding obligations does not resolve those obligations. It simply removes the record.
Troubleshooting
The “Delete User” option is not appearing in the More menu. Confirm that you have a Super Admin role. If your role appears correct but the option is still missing, contact Lendsqr support.
The deletion is being blocked even though I checked for active loans. Check for wallet funds in addition to active loans. A user with funds remaining in their wallet cannot be deleted even if they have no active loans. Withdraw or transfer the wallet balance before attempting deletion again.
I have not set up 2FA and cannot complete the deletion. Follow the redirect to the 2FA settings page and complete the setup. Once your authenticator app is configured, return to the customer profile and repeat the deletion process from step five.
The user is still appearing in my customer list after deletion. Refresh the page. If the user is still showing after a full page refresh, contact Lendsqr support with the user’s details.
I deleted the wrong user by mistake. Contact Lendsqr support immediately. User deletion is permanent and cannot be reversed through the admin console. Act as quickly as possible to report the error.
Frequently asked questions
Can I recover a deleted user’s account? No. Deletion is permanent. Once you confirm the deletion and enter your 2FA code, the account cannot be restored. Always confirm you are deleting the correct profile before proceeding.
Can I delete a user who has an outstanding wallet balance? No. Lendsqr blocks deletion for users with funds in their wallet. Resolve the wallet balance first, then attempt the deletion.
Does the user receive a notification when their account is deleted? No. Lendsqr does not send an automatic notification to the user when their account is deleted. If the deletion is in response to a user request, notify them directly through your support channel once the process is complete.
Can I delete multiple users at once? No. The standard deletion flow handles one user at a time. For bulk data management needs, contact Lendsqr support for guidance.
What happens to the user’s loan history after deletion? Because Lendsqr blocks deletion for users with active or past due loans, this situation should not arise under normal circumstances. If you have concerns about retaining specific records, review your data retention policy before proceeding with any deletion.
