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Ability to mark a customer’s address as “Verified”
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As part of the Know Your Customer (KYC) process, you may need to manually verify a customer’s address. This is useful when a customer’s proof of address document has been reviewed and confirmed, and you need to update their verification status accordingly.
This guide shows you how to manually set a customer’s address verification status to Verified on the admin console.
Before you begin
Ensure you have the necessary admin permissions to update customer KYC information.
Have your two-factor authentication (2FA) method ready, as this action requires an extra layer of security.
Follow these steps to manually verify a customer’s address:
Go to Customer Management On the Lendsqr admin console, navigate to Customer Management from the side menu.
2. Select a customer profile Find and click on the customer whose address you want to verify. This will open their profile page.
For detailed steps on locating a customer and viewing their uploaded documents, refer to the guide on: How to view customers documents
3. Locate the Address Verification field In the customer’s profile page, scroll down to the KYC and tiers section. Find the Address Verification field and hover over its status badge to reveal a pencil (Edit status) icon, then click it.
Select a status A small dropdown opens with three options: Pending, Failed, and Successful. Click Successful to mark the address as verified.
5. Complete the 2FA verification Selecting a status immediately opens a confirmation dialog explaining that you’re about to change the customer’s address verification status. Enter the 6-digit code from your authenticator app and click Confirm.
6. Verification complete Once the token is confirmed, a success message will be displayed. The status badge next to Address Verification in the KYC and tiers section updates immediately to reflect your selection.
