FAQs on Getting Started with Lendsqr

Answers to frequently asked questions about Lendsqr

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Ability to mark a customer’s address as “Verified”
Adding a repayment method while booking a loan
Adding a team member to an office, branch, or team
Adding checks to a loan before approval
Adding custom images to loan or savings products
Approving and Declining a Loan Request
Assign or edit a customer’s account manager
Assigning an account manager and branch during manual customer creation
Can a borrower reuse a mandate for a new loan?
Can a user delete their card from the app?
Can a user link a card that belongs to someone else?
Can a user use a mandate having a lower amount for a loan with a higher amount?
Can I be a lender?
Can I disburse loans to user’s bank account directly?
Can I get a demo of the Lendsqr platform?
Can I have a referral configuration on my app?
Can I integrate my loan services into Lendsqr?
Can I use a bank that is outside Nigeria for remita direct debit?
Can I use direct debit to pay for a loan before it is due date?
Can my app OTP message carry my sender ID instead of Lendsqr?
Can my app read the SMS of my user’s phone?
Can my borrowers apply for loans outside Nigeria?
Can my organization get a custom credit scoring model?
Can my user use the KYC process of another country?
Can you choose direct debit mandate for loan repayment?
Can you debit an account with Remita direct debit?
Can you debit other accounts tied to a BVN not provided by users?
Checking for a user’s savings
Configuring offer letter on your savings product
Configuring subscription on your loan product
Configuring your loan product
- Understanding interest day count convention configuration for loan products
Configuring your oraculi decision model settings
Contacting or messaging your dedicated account manager
Create or add a new office, branch, or team
Creating a beneficiary on the Lendsqr admin console
Creating a Direct Debit mandate
Creating a mandate schedule
Creating a new model from scratch
Customer app activity tracking with Lendsqr
Customer charged after loan settlement?
Decision models
Delete an office, branch, or team
Difference between Settlement and Disbursement Account?
Difference between straight line and reducing balance
Direct debit: Customer seeing a higher amount on mandate form
Disbursement account, settlements and transactions
Disbursement Wallet: Face Value vs Book Value
Disbursing a loan to a third party
Do I have to activate a new mandate every time I apply for a loan?
Do KYC documents affect user tier?
Do you report data to credit bureaus?
Does direct debit stop debit card charges from users?
Does Lendsqr offer API services?
- Can a API user delete their account?
- Creating an app on Adjutor and retrieving API keys
- Evaluate customer creditworthiness using Adjutor’s Oraculi Borrower Scoring.
- How the embedded loans endpoint on Adjutor works
- How to reset your API key on Adjutor
- How to set up a Webhook URL and Callback URL when creating your API key
- How your Adjutor service wallet is charged per API call
- Understanding your Wallet Transaction
- Using Postman to call Adjutor endpoints
Downloading disbursement transaction statement
Duplicating an existing decision model
Ecosystem Data Dictionary
Elementor #423
Enabling decentralized disbursements
Enabling strict membership for your groups
Enterprise Authentication with SSO for Back Office Admins
FAQs on Adjutor API Services
FAQs on credit life insurance
FAQs on Decision Model
FAQs on Getting Started with Lendsqr
- Can I change my organization name?
- Can I edit my organization profile?
- Can Lendsqr assist in getting a lending license?
- Can my support team get training on managing users?
- Does Lendsqr have a core banking application (CBA)?
- Does Lendsqr integrate with third party platforms?
- Does Lendsqr issue loans as a lender to customers?
- How to create and manage custom roles for staff
- How to delete my account?
- How to get my customers web app URL?
- In which countries does Lendsqr operate?
- What are Lendsqr terms of use and privacy policy?
- What Credit Bureau do you use?
- What is Lendsqr
- What products does Lendsqr offer?
Funding a wallet manually on the admin console
General
Getting started with Lendsqr’s Buy Now, Pay Later (BNPL) feature
Guarantor mandate reuse: What you need to know
Handling a Customer’s Failed Transaction
How can a lender view their settlement account?
How can I activate a Customer?
How can I deactivate a customer?
How can I export my data?
How credit reporting works at Lendsqr
How do I activate my direct debit mandate?
How do I change the logo on my web app?
How do I create a new decision model?
How do I download user report or data from Lendsqr?
How do I fund my disbursement account?
How do I know a user’s bank mandate is active?
How do I know users with past due loans on my platform?
How do I set up remita direct debit service on my loan product
How do I set up the number of days a user defaults in loan repayment before a guarantor is charged?
How do I use loci for decision model?
How do you check why a user’s loan failed?
How does Karma Work?
How Expense and Transaction Request Approvals Work
How Lien Works
How loan activities history works
How loan disbursement works
How long can the grace period be?
How long does an active mandate last?
How many times can a single mandate be used?
How many times does Remita attempt to charge a user in a day?
How much does Lendsqr charge for services?
How Open Banking will transform Credit in Nigeria
How penalty charges work and are calculated
How the web app works
How to activate a group
How to activate direct debit with NIBSS emandate
How to activate third-party disbursement
How to activate/deactivate a loan product
How to add a customer to a group
How to add a loan and savings product to a group
How to add a team member
How to add an approval workflow to a loan product
How to Add an Approval Workflow to a Savings Product
How to add approval workflows to direct debit mandate cancellations
How to add approval workflows to wallet withdrawals
How to add Custom Loan Forms to a loan product
How to add notes and comments to a record on the admin console
How To Allow Only Users From Specific Locations On Your Platform
How to approve or decline refinance requests
How to bulk edit multiple loan schedules
How to cancel a direct debit mandate
How to cancel refinance requests
How to configure a loan request checklist on your loan product
How to configure equity contribution on your loan product
How to configure grace period on your loan product
How to configure multi-bureau credit checks
How to configure multiple mandates creation on your loan product
How to configure offer letter and other templates
How to configure post-disbursement fees in Lendsqr
How to configure repayment method instruction on your loan products
How to configure restricted wallet on your loan products
How to configure upfront interest on your loan product
How to configure Verve card for loan repayments
How to configure weekend and public holidays skip days on a loan product
How to configure your card provider
How to control loan booking and assignment settings
How to create a group on the admin console
How to create a loan product
How to create a new fee for your loan product
How to create a savings plan for a user on the admin console
How to create a savings product
How to create an approval workflow
How to create custom forms using Lendsqr’s Drag-and-Drop form builder
How to create custom roles and permissions for your lending team
How to deactivate a direct debit mandate
How to delete team members
How to download and send offer letters and other document templates post application
How to download your user’s transaction receipt
How to Edit a Savings Product
How to edit a team member’s branch or office
How to edit an approval workflow
How to edit an existing loan product
How to edit loan products attributes
How to edit or update office, branch, or team details in Lendsqr
How to edit your profile details
How to enable E-Mandate Direct Debit for Lenders
How to enable liveliness checks during customer onboarding
How to enable NIN verification on your loan product
How to enable notifications for different events
How to fund a user’s savings plan from the admin console
How to generate your bank statement via MyBankStatement (MBS)
How to get video and audio recordings from your customers
How to Initiate Refinancing Requests from the Web App
How to introduce flexibility to your savings product
How to locate user loan: Lendsqr admin guide
How to map GL codes to your loan products
How to modify a loan on the Lendsqr admin console
How to modify the schedule of a loan request
How to onboard customers in bulk with Lendsqr
How to override checks for loan product requests
How to refinance a loan on the admin console
How to require direct debit mandate creation during user onboarding
How to reverse a loan
How to send loan invites with Lendsqr
How to set direct debit as a loan repayment method
How to set up app engagement cards on the admin console
How to set up fees for your customers
How to set up hybrid collection method on a savings product
How to set up line of credit (overdraft) products
How to sign up for Lendsqr: A step-by-step guide for lenders
- Understanding the dashboard
- Welcome to Lendsqr!
How to Trace Transaction Details
How to trigger debits on a mandate
How to update a loan schedule
How to upload custom loan schedules during loan booking
How to upload transactions and manually fund your users’ wallets
How to use data lookup for customer data verification
How to use the Bulk collections feature on Lendsqr
How to use the Bulk Disbursement feature on Lendsqr
How to use the column filter on every table on the admin console
How to use the Loan Savings Multiplier for smarter loan eligibility
How to use whitelist to prequalify customers for loan?
How to view and edit penalty calculations on your loans
How to view and manage guarantor’s details
- Activating a guarantor requirement for your loan product
- How to turn off payment methods for guarantor verification
How to view dedicated account managers
How to view failed loan requests in Lendsqr
How to view Lendsqr Direct Debit mandates on the admin console
How to view my current subscription plan
- Can I use features from a higher subscription tier, on a lower plan?
- How can I cancel my subscription
- How do I change my subscription plan?
- How do I pay for my subscription?
- How much does it cost to use lendsqr?
- What happens if I don’t renew my subscription plan after upgrading?
- What happens if I don’t upgrade to a subscription plan?
- What happens when my subscription is due for renewal?
- What Lendsqr subscription plan is good for me?
- Where are subscription charges billed?
- Why is Lendsqr Introducing the subscription plan?
How to View Users’ Transactions
How to withdraw from your disbursement account
How users can complete their abandoned loans
Identifying bad actors
Improve your loan repayments with these common sense tactics
Integrating with Lendsqr direct debit APIs
Introduction to audit logs on the lendsqr admin console
Introduction to lendsqr’s configurable services
- Approving and declining a service request
- Creating a configurable service in the admin console
Introduction to Lendsqr’s custom form builders
Irorun: Default response to customers
Is Google App rating important?
Is my data safe with Lendsqr?
Lendsqr admin console
- Managing Customers and Borrowers
- USSD channel for onboarding and loans
- What are decision models?
Lendsqr direct debit mandate: how to locate customer mandates
Lendsqr savings license requirements: what you need to know
Lendsqr services: Do you need to be tech savvy to use them?
Lien deletion from the Admin Console
List of banks supported by Mybankstatement (MBS)
Loan channels
- How to create a new customer before booking a loan request
- How to use external loan Invites
- How to use product links for loan products
Managing beneficiaries details on the Lendsqr Admin Console
Managing failed transactions and repayment to users wallet
Managing group visibility setting
Managing Settlements
Mapping a Decision Model to a Loan Product
Masking/Unmasking a Virtual Account
Modifying a Decision Model and its Settings
Modifying a Decision Module
Modifying decision settings
Monitoring Admin Activities
Monitoring Customers and User’s activities
Nigerian banks supported by NIBSS Direct Debit (NIBSS DD)
Oraculi Lendsqr: Complete guide to loan decision engine
Payments with Debit Cards
Payments with Direct Debit
Payments with virtual accounts
Privacy Policy
Receiving payments with debit cards
Receiving payments with NIBSS direct debit
Receiving payments with virtual accounts
Recording loan repayment from external sources
Reminders for borrowers of outstanding loans
Repay users loans on the lendsqr admin console
Saving loan application drafts on the web app
Saving products on the lendsqr admin console
Savings product activation or deactivation on the admin console
Security checks when onboarding customers
Security conditions for transfer and other outbound transactions
Setting up dynamic offerings for your loan products
Settlement and Reconciliation Process
Settling (closing) a loan on the admin console
Status of a mandate: How to confirm from the Admin Console
Steps on how to edit a mandate schedule easily
The Loan application process
The Oraculi section of a user’s decision data
Top 10 reasons the system auto-decline loans
Transact with your disbursement account
Transferring Money with your Disbursement Account
Triggering Manual Loan Repayment
Understanding a User’s Decision Data
Understanding a User’s Loan Profile
Understanding credit life insurance
Understanding data lookup on the admin console
Understanding default roles on the Lendsqr admin console
Understanding how disbursement in tranches works on the admin console
Understanding loan reports
Understanding loan statuses
Understanding mandate statuses
Understanding savings and transactions reports
Understanding transaction statuses
Understanding your disbursement dashboard
Updating a loan status
Uploading documents and files when adding a note
Using statement for loan decisions without third-party widget integrations
Viewing a report on the Lendsqr Admin Console
Viewing abandoned loan requests
Viewing loan transactions
What are Lendsqr Global Payments?
What are loan products for borrowers?
What are payment methods?
What are permissions?
What are settlements?
What does a report contain?
What does abandoned loan request mean?
What does cancelled loan status mean?
What does declined loan status mean?
What does failed loan request mean?
What does guarantor declined mean?
What does guarantor validated mean?
What does guarantor validated mean?
What does pending approval from a guarantor mean?
What does pending email verification mean?
What does reversed loan status mean?
What does running loan status mean?
What does terminated loan status mean?
What does the pending loan status mean?
What is a Disbursement Account
What is a lender: complete guide to understanding lenders
What is a loan amount multiple in lending?
What is a loan product?
What is a service account?
- Understanding your service account
What is a tiering system?
What is decision data?
What is grace period?
What is karma on the lendsqr admin console?
What is KYC for customers?
What is Partial Debit?
What is remita direct debit?
What is scoring?
What is team management on Lendsqr?
What is the difference between disbursement and service balance?
What is the difference between the methods of disbursement?
What is the minimum android requirement for my app?
What is Whitelist on the Lendsqr admin console?
What is Whitelist on the Lendsqr Admin Console?
What’s a decision model?
When do guarantors get charged?
When does the system stop charging a mandate?
Where do customers see their mandates on the app?
Where do I see a user’s mandates on the lendsqr admin console?
Who do users submit the signed mandate form to?
Who is a borrower?
Who is an account manager in lending and how to assign the role in lendsqr
Why a past-due loan repayment might not be debited
Why are users not able to add their bank accounts for direct debit?
Why are users not able to withdraw?
Why are users not eligible for loans?
Why can’t my users see my apps within the google play store?
Why can’t my users use verve cards?
Why customers can’t see previously created mandates during loan application
Why is location required for my user?
Why is next of kin required?
Why is the image of my user’s BVN empty?
Why was I charged a little above the loan repayment amount?
Why was I charged even after my loan had been repaid?
Why was my user banned or blacklisted?
Why was the otp (one time password) not delivered?
Your customer is unable to add their card, what can you do?

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FAQs on Getting Started with Lendsqr

FAQs on Getting Started with Lendsqr

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