You may see an empty BVN image if the BVN has no image linked to it by the issuing bank. This usually happens with older BVNs or users who skipped photo capture during registration.
Another reason could be a poor internet connection on your end, causing the image not to load. Try refreshing the page or switching to a more stable network.
Let’s say you’re reviewing a loan request and want to confirm the borrower’s identity using their BVN photo. If the image doesn’t load, you might delay disbursement or misjudge the verification status.
To resolve this, contact us at support@lendsqr.com. Send the user’s details and a screenshot so our team can investigate and fix it quickly.
Read further: BankOne can’t handle your full loan lifecycle, Lendsqr can