A user is anyone who has downloaded your application and completed the registration process. To help you manage your user base effectively, Lendsqr displays a color-coded user statuses on the users page. Here’s how it works:
Active (green): These users have successfully registered and can fully use the app, including applying for loans, checking balances, or repaying debts.
As a lender, you can easily filter Active users to send personalized credit offers, or analyze repayment behavior. For instance, if 500 users are marked Active, you can create a quick SMS campaign offering top-up loans to customers who’ve repaid on time.
Inactive (grey): These users who started the registration process but didn’t complete it. You can also manually deactivate users due to suspicious activity or other policy reasons.
Suppose 30% of your users are inactive. You can set up automated reminders or call outreach campaigns encouraging them to finish registration. You could even offer an incentive like “Get ₦1,000 off your first loan fee when you complete sign-up today.”
Read also: Why Lendsqr is Africa’s most affordable loan management software