To view your users’ transactions, take the following steps:
- Navigate to ‘Transactions’ on the side navigation panel to see the following;
- Number of total transactions and the amount
- Number of successful transactions and the amount
- Number of failed transactions and the amount
- Number of reversed transactions and the amount
- Recent transactions performed by any user
For example, if a user reports that a loan disbursement didn’t reflect into their wallet, you can head to the Transactions tab to quickly confirm whether the transaction was successful, failed, or reversed. This makes it easier to investigate issues and provide help.
Also read: Understanding Transaction Statuses
Fun fact: Transactions page displays 10 transactions by default. Click on the drop down below to increase the number of transactions to either 20, 50 or 100.
You can watch the video below to see a step by step guide to managing your users’ transactions.
Read further: Why direct debit is the silent hero of loan recovery in Nigeria