Configurable services are workflows defined by the lender, allowing borrowers to request specific services on the app.
These services could include rent reporting, utility bill payments, insurance requests, or other custom services provided by the lender.
Lenders define the type of service and clearly outline the steps required for completion. This allows for flexible lending solutions that are tailored to borrower needs. Additionally, each service can be customized to match your preferences, using structured workflows that guide how borrowers interact, what data is collected, and how approvals are managed.
This feature can be found under the “Product Management” section of your admin console. Click on “Configurable Services” under this section, after which, click on “Create Configurable Service“.
To create a configurable service, the following details are needed:
Configurable service details
- Name: The name of the service offered to customers.
- Description: A short description of the service.
- Approval type: When a request is made, the system either triggers manual or automatic approval, depending on the setup, ensuring the right level of control for each service.
- Charge on: Choose when service fees are charged, either immediately after submission or upon approval.
- Service status: This controls the visibility of the service to users on the web app. However, when inactive, users can’t view the service.
Configurable services subscription details
Require Subscription: When enabled, this activates a subscription fee for the service and requires the following details:
- Subscription tenor: Specifies the duration of the subscription.
- Maximum subscriptions: Sets the maximum number of times the subscription can be charged.
- Amount: This is the fee to be collected in your local currency.
Form Actions
Configure or add additional details and set when a verification email is sent. You can choose to send the email after submission or after approval.
Form Data
This refers to the configurable service form, which is used to collect responses from customers. These responses are then reviewed and approved as part of the service request process. Additionally, the collected data is structured using JSON logic. For further information or assistance, please contact support@lendsqr.com.
Fees
This feature allows you to set up and manage additional fees associated with your configurable service. By enabling it, you can define specific charges that apply when a borrower requests the service, ensuring transparency and better control over your service pricing structure.
Also read: 💡 Your customers can now choose how they want to fund their savings 🆖