How to add approval workflows to wallet withdrawals

The withdrawal workflow approval feature helps you manage operational risk and detect suspicious or unusual withdrawal activity. It is designed as a fraud and control mechanism, not as a restriction on customer access to their funds. Customers can initiate withdrawals at any time. However, transactions will be routed based on rules you configure.

This feature allows you to introduce approval checkpoints when your customers make withdrawals

How approval workflows for wallet withdrawals work

1. Create an approval workflow for wallet withdrawals

An admin must first set up an approval workflow specifically for wallet withdrawal request.
This workflow determines:

who receives the approval request
the number of approval levels
whether approval must be sequential or parallel
what conditions must be met before a mandate can be canceled

To set this up, follow the guide here on how to create an approval workflow. Once this workflow is enabled, all withdrawals will follow the defined process.

2. Attempt to withdraw

When a customer attempts to withdraw from their wallet:

The system detects that an approval workflow is tied to wallet withdrawals.
The withdrawal is not executed immediately.
Instead, the system automatically generates an approval request and sends it to the designated approver(s).

The customer will see a message confirming that the wallet withdrawal request has been submitted for approval.