How do I know a user’s bank mandate is active?

Managing loan repayments efficiently on Lendsqr often requires users to have an active bank mandate. This allows for automatic debit transactions, ensuring timely repayments without manual intervention. As a lender, it’s important to know how to check whether a user’s mandate is active or pending. This guide walks you through the simple steps to verify mandate setup directly from the Lendsqr Admin Console.

Read through this guide to activate your mandate here.

To verify whether a user’s bank mandate is active or pending, follow these steps on the Lendsqr Admin Console:

Read here to find how to view Lendsqr direct debit mandates on the admin console.

1. Log in with your admin credentials.
2. Click “Users” under the “Customer” section in the left-hand menu.
3. Search for the user by name, phone number, or email.
4. Open their profile and click on “Bank Details.”
5. Scroll to the bottom of the page to view their existing mandates.

Each item has a colour indicator:

• Green indicates that the bank mandate is active.
• Yellow means the mandate is still pending and not yet confirmed.

This helps you quickly identify whether a user is fully set up for direct debit repayments.

Learn how to activate your mandates in 1 minute here