Why is Lendsqr introducing the subscription plan?

When you complete onboarding on the Lendsqr admin console, the system automatically places your account on the Free plan. This gives you immediate access to the core tools you need to start lending: creating loan products, onboarding customers, and running basic reports, all without paying anything upfront.

As your lending business grows, however, the Free plan may not cover everything your operation needs. You may want to add team members with separate roles, set up automated repayment collection, configure multi-step approval workflows, or launch a branded mobile app for your borrowers. These capabilities require an upgraded subscription plan.

Lendsqr introduced the subscription model to make its platform more accessible, more scalable, and more sustainable for lenders at every stage of growth. This guide explains why the subscription model exists, what each plan contains, which features are locked on the Free plan, how to view your current subscription, and how to decide when the time is right to upgrade.

Why Lendsqr introduced the subscription model

The subscription plan structure exists to serve lenders at every stage of their business journey. A microfinance institution just starting out has very different needs from a digital lending company disbursing thousands of loans a month. A single pricing model cannot serve both well.

By offering tiered plans, Lendsqr allows each lender to access the tools that match their current scale and pay for exactly what they need, without being forced to pay for features they are not yet ready to use. As the business grows, the lender can move up to a higher tier and unlock additional capabilities without switching platforms or rebuilding their stack.

The subscription model also enables Lendsqr to continue building and maintaining the infrastructure that lenders depend on, including the security, payment rails, compliance integrations, and support services that make the platform work reliably at scale.

At its core, the subscription structure reflects a straightforward principle: lenders who need more from the platform can access more, and lenders who are just getting started can explore the platform’s core value at no cost before committing to a paid tier.

What the free plan gives you

Every new Lendsqr account begins on the Free plan automatically. You do not need to enter payment details or make any commitment to get started. The Free plan includes the foundational tools that let you digitalise your lending operations from day one.

On the Free plan, you can:

• Create loan products. Set up the loan types you offer, including interest rates, tenors, repayment frequencies, and eligibility rules.
• Onboard customers. Register borrowers on your platform, collect their KYC documents, and manage their profiles through the admin console.
• Access basic reporting. View standard reports on your loan portfolio, customer base, and key operational metrics.
• Run core operations as a single administrator. As the super admin, you can manage the platform and book loans, though you cannot invite additional team members on the Free plan.

The Free plan gives early-stage lenders a genuine opportunity to explore how Lendsqr works, configure their first products, and begin digitising their lending operations before making any financial commitment to the platform.

The four subscription tiers

Lendsqr offers four subscription tiers. Each tier builds on the features of the one below it. The table below summarises the plans and their pricing:

Plan	Price	Designed for
Free	No cost	New and early-stage lenders exploring the platform
Pro	₦200,000/month	Growing lenders who need team access, direct debit, and workflows
Business	₦500,000/month	Scaling lenders who need a mobile app, groups, savings products, and API access
Enterprise	Custom pricing	Large institutions needing deep integrations and custom mobile apps

Free plan

The Free plan is the default starting point for all new lenders. It includes core lending features to help you get started, with limited access to advanced tools. You can create loan products, onboard customers, and access basic reporting. Team management, direct debit, offer letters, approval workflows, and other advanced features are not available on this plan.

Pro plan: ₦200,000 per month

The Pro plan includes everything on the Free plan and adds the advanced operational features that most growing lenders need to run their business efficiently.

• Team management. Add multiple administrators and loan officers to your admin console, assign them specific roles, and control their permissions. This is essential once your operation grows beyond a single person.
• Offer letters. Generate and send formal loan offer letters to borrowers directly from the platform. This supports compliance and gives borrowers clear written confirmation of their loan terms.
• Approval workflows. Set up structured, multi-step loan approval processes that require specified team members to review and sign off at each stage before a loan can be disbursed.
• Direct debit. Automate repayment collection directly from borrowers’ bank accounts via NIBSS direct debit or mandate-based charging. This significantly reduces the manual effort required to collect repayments.
• Bills and airtime. Enable bill payment and airtime services for your borrowers through the platform.
• Web app customisations. Customise the appearance and settings of your lender web application to better reflect your brand and borrower experience preferences.

Business plan: ₦500,000 per month

The Business plan includes all Pro features and adds the capabilities needed by lenders who are scaling aggressively and want to offer a more complete product suite to their customers.

• White-label mobile app. Get a branded mobile app for your borrowers at an additional cost. Your borrowers download and use an app that carries your brand, not Lendsqr’s.
• Customer groups. Organise borrowers into groups for group lending products, which is especially relevant for cooperative and community lending models.
• Referral configurations. Set up referral programmes that incentivise your borrowers to bring in new customers, supporting organic growth and customer acquisition.
• Savings and investment features. Offer savings and investment products to your customers alongside your loan products, broadening your revenue streams and deepening customer relationships.
• Adjutor API service. Access Lendsqr’s Adjutor API services for deeper integrations and programmatic access to lending data and decision tools.

Enterprise plan: custom pricing

The Enterprise plan includes everything in the Business tier and is designed for large institutions that need deep, bespoke integrations and fully custom products.

• External loans via Web SDK. Embed loan applications directly into external websites or third-party platforms so borrowers can apply without leaving those environments.
• Custom mobile app. Get a fully customised mobile app built to your exact specifications, beyond the white-label option available on the Business plan.
• Third-party integrations. Connect Lendsqr to external tools, data sources, and platforms that your organisation already uses.
• CBA and ERP integrations. Integrate with core banking applications and enterprise resource planning systems for seamless data flow across your organisation’s technology stack.

Features that are locked on the free plan

If you are on the Free plan and notice that a feature appears greyed out or unavailable, it is most likely restricted to a paid tier. Knowing which features require an upgrade helps you avoid confusion and makes it easier to assess whether upgrading is right for your current needs.

The following are the most common capabilities that require a paid subscription:

• Team management. Requires Pro or higher. On the Free plan, only the super admin can access the console. You cannot invite loan officers, collections managers, or other team members.
• Direct debit. Requires Pro or higher. Automated repayment collection from borrowers’ bank accounts using NIBSS direct debit or mandate charging is not available on the Free plan.
• Offer letters. Requires Pro or higher. You cannot generate or send formal loan offer letters to borrowers on the Free plan.
• Approval workflows. Requires Pro or higher. Multi-step loan approval processes that involve more than one team member cannot be configured on the Free plan.
• Web app customisations. Requires Pro or higher. Advanced customisation of your lender web application is restricted to paid tiers.
• Custom mobile app. Requires Enterprise. A fully customised mobile app is only available on the Enterprise plan.

For example, a microfinance lender in Nigeria has been operating on the Free plan for three months and is now ready to expand their team. They want to add a loan officer and a collections manager with separate roles and permissions. When they try to invite team members, they find the option is unavailable. After viewing their subscription details, they confirm they are on the Free plan, which does not include team management. They upgrade to the Pro plan at ₦200,000 per month to unlock this feature and several others they need as they scale.

How your subscription plan affects your day-to-day operations

Your subscription plan directly determines which features are available to you and your team on the Lendsqr admin console. A feature that appears greyed out or unavailable is most likely restricted to a higher plan tier.

This means your plan affects more than just billing. It shapes what your team can do, how efficiently your processes run, and what kind of borrower experience you can deliver. Here are the operational areas most commonly affected by plan tier:

• Repayment collection efficiency. Without direct debit (Pro and above), you rely on borrowers manually initiating repayments or on your team manually recording payments. This increases operational workload and raises the risk of missed or late collections.
• Team access and role separation. Without team management (Pro and above), a single super admin must handle everything. Larger lending operations cannot function sustainably with a single point of access.
• Compliance and documentation. Without offer letters (Pro and above), you cannot generate and send formal written loan terms to borrowers from within the platform, which may create gaps in your compliance documentation.
• Credit governance. Without approval workflows (Pro and above), loan approvals may rely on informal processes that are harder to audit and control.
• Borrower experience. Without a branded mobile app (Business and above), your borrowers use Lendsqr’s web app, which is functional but does not carry your brand identity.

How to view your current subscription plan

You can view your subscription details and the features available on your current plan at any time through the Settings section of the admin console. Any admin who has been granted access to Settings by the super admin can view this information.

Follow these steps:

Step 1: Log in to the admin console

Open your browser and navigate to app.lendsqr.com. Enter your work email address and password and complete any authentication prompt. Once you are in, the admin console dashboard loads.

Step 2: Click the settings icon

Look for the Settings icon at the top of the admin console page. Click on it. The Settings page opens and displays the available account and organisation settings options.

Step 3: Navigate to billings

On the Settings page, locate and select “Billings” from the account settings menu. This opens the Billings page, which displays information about your current subscription and the full range of available plans.

Step 4: View your plan details

On the Billings page, you can see all available subscription plans alongside their feature lists, as well as which plan your organisation is currently on. Click “Subscription Details” to view the full breakdown of your current plan, including the features it includes and those it does not.

Deciding whether to upgrade your plan

The right time to upgrade depends on where your lending operation is in its growth journey. Here are the practical indicators that suggest each tier is the right fit:

Stay on the free plan if:

• You are setting up your organisation for the first time and exploring how Lendsqr works.
• You are a sole administrator who does not yet need to add other team members.
• Your loan volumes are low enough that manual repayment collection is manageable.
• You do not yet need formal offer letters or structured approval processes.

Upgrade to Pro if:

• You are ready to add team members and assign specific roles and permissions to each person.
• You want to automate repayment collection using direct debit mandates.
• Your compliance obligations require you to issue formal written loan offers to borrowers.
• Your operation has grown to the point where multi-step loan approval processes are needed.

Upgrade to Business if:

• You want to offer your borrowers a branded mobile app that carries your organisation’s name and identity.
• You run group lending products and need to organise borrowers into structured groups.
• You want to offer savings or investment products alongside your loan products.
• You need programmatic access to Lendsqr’s data and decision tools via the Adjutor API.

Move to Enterprise if:

• Your organisation needs a fully customised mobile app built to precise specifications beyond the white-label option.
• You need to embed loan applications directly into external websites or platforms via a Web SDK.
• You require integration between Lendsqr and a core banking application or enterprise resource planning system.

Frequently asked questions

What happens if I do not upgrade from the Free plan?

Your account continues to operate on the Free plan indefinitely. You retain access to the core features available on that tier. Features that require a paid plan remain unavailable until you choose to upgrade.

Are subscription charges billed through the admin console?

Yes. Subscription charges are billed through the Billings section of the admin console Settings page. You can review and manage your billing details from that same screen.

Can I change my subscription plan after upgrading?

Yes. You can change your subscription plan at any time. Lendsqr provides a plan change process through the admin console. For step-by-step instructions, refer to the guide on how to change your subscription plan at docs.lendsqr.com/how-to-view-my-current-subscription-plan/how-do-i-change-my-subscription-plan/

What happens if I do not renew a paid plan after it expires?

If you do not renew your subscription, your account reverts to the Free plan and the features available on paid tiers become unavailable until you renew or upgrade again.

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