Approving or Declining a Customer’s Document

To approve or decline a Customer’s document, you can: 

1. Navigate to pending reviews and click on a Customer’s document

2. Click on ‘Approve’ to approve the document Or Click on any of the other options (depending on the reason) to decline the document.

3. After approving or declining a document, a confirmation is displayed and then you can choose to move to the next document that is pending review.

Reasons for declining a document include the following;

• Document is blurry
• Document has expired. 
• Customer uploaded the wrong document. 
• Customer uploaded image instead of document. 
• Customer’s address cannot be verified from the document provided