How to Blacklist a Borrower

To blacklist a borrower, follow the steps below:

1. Navigate to the “Customers” tab under Customer Management Grouping
   On the Customers page, you can filter for a Customer. Click on “Filter By“ to get all the options available to filter by. You can filter by email, phone number, bank verification number etc.
   After filtering for a customer, you will then click on the row of the user you wish to view their details.
   
   
   
   
   
   4. On the customer details page, on the top-right corner of the page is a “More“ button which bring down a drop down menu. 
   5. On the drop down menu click “Blacklist Customer”
   6.Clicking the button pops up a modal. You give your reason for blacklisting the user and click on the blacklist button.
   7. Voila! You just blacklisted your first Customer
   
   
   
   
   
   
   

Watch this video to learn how to blacklist a user on your platform