During the course of payments and transactions, things might go wrong. When this happens it is important to know what to do and how to manage customer complaints.
When a customer escalates that they have been debited for their loan repayment but it is not yet reflected in the wallet.
Collect the following information.
- The user’s registered phone number
- A receipt of the bank transfer
- The source account number and bank name.
- The date of transaction.
- A bank statement may also be collected to be certain the transaction was not reversed.
Escalate with these details to support@lendsqr.com