NIBSS emandate is an innovative approach to activating a direct debit mandate. This type of mandate is electronically set up and customers are able to activate by themselves.

How to set up and activate mandate

• The lender or biller initiates the eMandate setup on the Lendsqr platform.
• The customer sends a ₦50 transfer from the bank account on which the mandate is being set up, to a designated NIBSS account number at Paystack-Titan. This transfer can be done via internet banking, mobile banking, or USSD.
• The customer must have at least ₦100 available in the bank account that will be debited after transferring the required ₦50 from the same account.

Transfers from mobile or internet banking
NIBSS Direct Debit Emandate Activation Account
Account: 9880218357
Bank: Paystack-Titan 
You can transfer from your mobile app and internet banking

What to note

• Customers are encouraged to activate their mandate with the transfer within 7 days of the mandate set up.
• The system will attempt to debit the user’s account N100 before activating the mandate. This can take about 2 hours before this can be done. In the case that it takes more than 2 hours, please send an email to support@lendsqr.com.
• If the mandate is successful activated, the customer would get an email notifying them that their mandate has been approved.

Common issues and resolutions

• Customers may not find Paystack-Titan on their list of banks in their mobile app. For example, SunTrust Bank. In this case, the lender or customer may be advised to use the traditional direct debit mandate approach
  
• Customers may not be able to do the transfer through the mobile app. For example, Ecobank mobile app does not work for Paystack Titan. The customer is advised to do this via their internet banking.