At Lendsqr, we understand the importance of providing excellent customer support to lenders. For example, if a borrower is experiencing issues with their loan repayment schedule or disbursement delays, a well-trained support team can quickly access the necessary tools, identify the root cause, and resolve the issue efficiently, thereby leading to improved borrower confidence and stronger brand reputation.
To assist your organization in effectively managing and resolving customer issues and complaints, we offer support training for your team. By equipping your team with the right skills and knowledge, we ensure they can deliver a seamless and professional experience.
To book a training session with us, please contact our dedicated product specialists at growth@lendsqr.com.
Find out how to add a teeam member here.
Watch the video below to find out how to manage your team members
Also read: 5 Freshworks features to improve your customer support team’s productivity