getting started

loans and savings

decision model

customers

payments

Pricing

disbursement

Reports

data security

Best Practices

General

Adjutor

Loan Channel

Configurable Services

USSD

Notes

Understanding Loan Statuses

Various loan statuses exist on the Lendsqr Admin Console. Different factors drive these loan statuses and they represent various points of a loan cycle.

Here are the most common loan statuses on the Lendsqr admin console:

Loan StatusDescription
PENDING This means the loan request was approved by the system and is on the loan request queue pending approval or decline. Only loans in the pending state can be approved or declined by the admin.
RUNNING This means the loan request was approved and is now an active loan.
PASt DUEThis means the loan has passed the due date and auto collections are attempting to collect the funds.
FAILED   This means the system declined the user’s loan request and the user was deemed ineligible.
DECLINED This means an admin declined the user’s loan request.
CANCELLED This means the user cancelled their loan request after accepting an offer.
ABANDONED This means the user abandoned the loan offer that was presented to them and did not submit their request.
PENDING GUARANTOR VALIDATION This is for loan products that require guarantors. This status means the guarantor has yet to guarantee the user’s loan request. As such, this loan cannot be approved or declined.
PENDING EMAIL VALIDATION  This is for loan products that require official email validation. This status means the user has yet to validate their official email address. As such, this loan cannot be approved or declined.
TERMINATED This status is manually generated on the Lendsqr admin console. This is typically used when an admin wishes to write off the outstanding balance of a loan. It is usually used when the loan has an insignificant amount due to be repaid.
REVERSED This is usually predicated by an event where a loan is disbursed to a user but the user for one reason or the other did not withdrawal the loan amount from their wallet. In situation like this, an admin can from the Lendsqr admin console, reverse the user’s loan, the system usually checks to verify that the loan amount is still in the wallet and no part of it withdrawn. When an admin reverses a user’s loan, the loan status becomes reversed.

See also

On this page

Get the app

Access your Back Office at your fingertips. Download the app now on Google Play Store.

Scan the QR code

You can also scan QR code with your phone to download the app.