During the course of payments and transactions, things might go wrong. When this happens it is important to know what to do and how to manage customer complaints.

When a customer escalates that they have been debited for their loan repayment but it is not yet reflected in the wallet.

Collect the following information. 

• The user’s registered phone number
• A receipt of the bank transfer
• The source account number and bank name.
• The date of transaction. 
• A bank statement may also be collected to be certain the transaction was not reversed.

Escalate with these details to support@lendsqr.com